ReviewLoop is a service for Amazon sellers that automatically requests product reviews and seller feedback from customers, using Amazon's Selling Partner API ("SP-API") Solicitations feature. It runs once per day, checks your recent orders for eligibility, and sends the request Amazon itself allows — nothing more.
To use ReviewLoop you must be authorised to approve applications on an Amazon Selling Partner account, and be legally able to enter into this agreement. You're responsible for the accuracy of the settings you provide, and for keeping your login details confidential.
ReviewLoop is a published application on the Amazon Selling Partner Appstore. You authorise it from inside Amazon's own screen, and Amazon issues us a refresh token for your account — you never handle a credential yourself. That token is encrypted (AES-256) the moment Amazon hands it over, using a key that is never stored alongside the data itself. We use it only to fetch your order data and send solicitations through Amazon's API — never for any other purpose, and never shared with anyone except Amazon's own API. You can revoke our access at any time from Seller Central.
ReviewLoop is billed per successfully sent review request, processed by Stripe. The first 100 successfully sent requests on each account are free of charge; every request after that is billed. You are only charged for requests that actually send — if a run fails (for example, because your Amazon connection has been revoked), nothing is billed for that run, and we'll pause your account and email you until it's fixed. You can cancel at any time; cancelling stops both the service and any further billing.
You agree to use ReviewLoop only in a way that complies with Amazon's Seller Central policies, including its rules on requesting reviews and feedback. You won't use the service to contact buyers outside of what Amazon's Solicitations API itself permits, attempt to circumvent Amazon's eligibility checks, or use the service on behalf of an Amazon account you're not authorised to manage.
We aim to run your daily job reliably, but we don't guarantee that any particular order will be eligible for a review request — that determination is made by Amazon, not by us. The service is provided "as is"; to the fullest extent permitted by law, we aren't liable for any action Amazon takes against your seller account, or for indirect or consequential losses arising from use of the service.
You can stop using ReviewLoop at any time by cancelling your subscription and revoking ReviewLoop's access in Seller Central. We may suspend or end an account that breaches these terms or Amazon's policies. On request, we'll delete your stored data (including your encrypted Amazon connection) within a reasonable period, except where we're required to keep billing records for legal or accounting reasons.
We may update these terms as the service develops. If we make a material change, we'll email the address on your account before it takes effect.
These terms are governed by the laws of England and Wales.
Questions about these terms can be sent to [email protected].