Support

Get help setting up, connecting, or troubleshooting ReviewLoop.

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Setting up your Amazon connection

Most support questions are about connecting an Amazon Seller account. Our step-by-step setup guide covers authorising ReviewLoop, choosing marketplaces, and what to do if a connection stops working.

Open the setup guide →

Common questions

• Is this allowed by Amazon? Yes — ReviewLoop uses Amazon's official Solicitations API, the same "Request a Review" action available in Seller Central. Amazon sends the message itself, using its own template.
• Will you email my customers? No. We never contact buyers directly and never see their contact details. Amazon sends its own message; we only ask it to.
• My connection shows as broken — what do I do? Reconnect your Amazon account from the Connection tab, then use "Test connection" to confirm it's working. Billing pauses automatically while disconnected, so nothing is charged in the meantime.
• How do I pause or cancel? Automation can be paused any time from Settings without losing your configuration. Billing can be managed or cancelled from the Billing tab.

For anything else, or if something looks wrong with your account, email us and we'll take a look.